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Shipping Options
California Sales Tax
Backordered Items
Return & Exchange
Currently, we only accept orders from Contiguous US, Alaska, Hawaii and Canada.
We ship using UPS or USPS for Ground, and UPS for 3 Day, 2nd Day and Next Day. There are the following options to choose from (for United States area):
- Ground (Contiguous U.S. ONLY) - Flat Rate $6.98
- Ground (Hawaii, Alaska, etc) - Flat Rate $22.98
- UPS 3 Day Select
- UPS 2nd Day Air
- UPS Next Day Air
Ground Shipping can take up to 14 business days (Monday-Friday, excluding federal holidays). If you have any delivery time constraints and need your package to arrive by a certain date, please be sure to upgrade your shipping method to faster shipping options.
Orders weighing over 2 pounds may not be delivered to P.O. boxes, except for APOs and FPOs, thus please provide a non-PO Box shipping address.
Shipping to Hawaii, Alaska, and all off-shore U.S. territories
For ground shipping to Hawaii, Alaska, Virgin Islands, Puerto Rico and all other off-shore U.S. territories, please choose "Ground (Hawaii, Alaska, etc)" shipping method. Choosing "Ground (Contiguous U.S. ONLY)" for Hawaii and Alaska might result in automatic order cancellation.
Shipping to Canada
Shipping to Canada will be using USPS Priority Mail International.
International customers are responsible for all duties, taxes or other non-routine customs brokerage charges, which ARE NOT INCLUDED in the shipping rates.
It is VERY important for international customers to be aware of their country’s specific information on possible tariffs, taxes and duties that may apply to a shipment. There is a wide range of regulations per country and ongoing fluctuations in costs for shipping, duties and taxes, therefore we advise that ALL international customers visit the Trade Information Center website and check the latest export information for their country.
UPS 3 Day Select, 2nd Day Air and Next Day Air
Shipping & handling charges for UPS 3 Day Select, 2nd Day Air and Next Day Air are based on the total weight of your order. To determine the shipping cost for your order, please add the item(s) to the shopping cart and input the shipping method, shipping zip code and country. Charges are per shipping address. Some large items have an additional freight surcharge to cover additional shipping & handling costs.
Shipping Schedule & Overnight Shipping
Orders placed before 04:00 PM PST Monday - Friday (excluding holidays) are usually shipped within 48 hours. All orders placed by 10:00 AM PST are eligible for Next Day Air if the product is marked 'ships immediately'. Most large furniture is not eligible for overnight, expedited, or free shipping.
We have no control over UPS or USPS shipping after it leaves our facility and can accept no responsibility for shipments that take longer than expected.
Sales tax rate of 8.75% (as of April 1, 2009) will be added to all orders shipping to a California address due to the California law. For more tax-related information, please contact California State Board of Equalization at 800-400-7115.
Items on backorder normally will have backordered messages stated on their product pages.
Items on backorder are not guaranteed to arrive at the normal expected time even if faster shipping method is chosen. Orders will always be shipped by the method you select at check-out. If you wish to change your shipping method, please notify us as soon as possible before the items are shipped. Once the items have been shipped, no changes can be made to the order.
If you order multiple items and there is a backordered item, the order will not be shipped out until all items on the order are in-stock. We can ship partial orders but ONLY if you instruct us to. You can place your instructions at the Comment section during the checkout. You'll have the options to instruct us to:
- Delete any backordered items off your order and ship the remaining items, OR
- Ship available items now. Create a 2nd order for backordered items that will ship once all items are in-stock. An additional freight charge applies for the 2nd order.
For a variety of reasons, despite diligent efforts in warehousing, inventory levels on our computer system may differ from what is physically in-stock. When you placed your order, our system might show that the item is in-stock, however, when we begin to process your order, we might discover that the item is not available - an infrequent occurrence. If there is a significant delay, we will notify you that the item is on backorder, and you will have the options to cancel it or have it shipped when available.
SALE AND DISCOUNTED ITEMS ARE NOT RETURNABLE.
You may return most new, unopened items within 30 days following the original shipment date for a full refund (less shipping fees).
Damaged or Defective Merchandise
The quality of our products is guaranteed and all items are inspected before leaving the warehouse. However, in the event that something happens during transit we will accept any damaged or defective merchandise for return within 30 days if we are notified immediately (within 7 days) after delivery.
We might ask you to take some digital pictures of the damaged item instead of having you returned it. In most cases, we can assess the damage with the pictures and process your exchange much faster.
Wrong Item or Quantity Shipped
If we make an error with your order, please notify us right away (within 7 days of delivery). We will remedy the mistake with the correct product after the incorrect one is returned. In the rare circumstance where the product is no longer available, we will help you select an alternative or issue you a refund.
If we sent you more products than you ordered, please notify us and return the additional quantity. Please notify us within 7 days after delivery or you will be charged for the additional quantity at the full retail price, even if you didn't order it.
Return Process
For returns, just email us at return@ochelly.com and ask for an Ochelly RMA (Returned Merchandise Authorization) form to be included in your return merchandise package. Clearly mark the RMA number on the outside of your shipping box or shipping label, but NOT on the original manufacturer's packaging box. Packages without a proper RMA number will be refused.
Please keep the following conditions in mind:
- Full refunds (less shipping fees) will be issued if merchandise is returned in its original condition (new, resalable condition in original box).
- Items purchased on sale are considered final sales and cannot be redeemed for a refund or store credit.
- Special order, custom color, and build-to-order items (e.g. personalized products) are non-refundable.
- Refunds will be issued in the form of the original payment.
- We cannot accept returns on opened bedding or garment.
We reserve the right to refuse a return on any product that does not meet our minimum requirements. Items that have the outer packaging damaged in any way or are missing accessories or packaging materials cannot be accepted for return. If the customer desires these items to be re-shipped back to them, the customer must pay the shipping and handling charges for the re-shipment.
Ochelly cannot be held responsible for returned items damaged or lost in transit. Therefore we highly recommend returns be packaged securely (especially for fragile items) and sent via a traced and insured shipping method.
If you are returning a gift, please contact us at return@ochelly.com referring to the order number on your packing slip. We can either issue you an online store credit, or we can issue a refund that will be credited back to the credit card or Paypal account used by the purchaser.
Please note that we may change our policies at any time without notice. If you have any question regarding our return policy, please contact us at return@ochelly.com.
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